LaserAway at 40770 Winchester Road #700, Temecula, California.

Do not waste your time or money. I had treatment for acne scaring, its been months after I never noticed a difference and now my skin has a redness it never had before. I was on my last payment and for whatever reason the incompetent person at the desk transferred the loan to another loan company and now that company is harassing me for the full amount. I'm writing this review to warn others, I can't speak for all their other services but this was an awful experience.

This place is focused on sales only. While customer service at the time of purchasing a package is great - they do not focus on maintaining that relationship. For instance - I purchased several laser hair removal packages, spending over $2,000 at the practice, yet since my areas take 10 minutes at most to do the procedure - they jerk me around with time slots. I would book myself for a 3:15pm appointment 2 months ago, and the day before I'd receive a message asking to confirm my appointment that would move me 45 minutes back without notifying me beforehand (so they can accommodate a new patient, and make new sales/money)!. I live in NJ and it takes 1.5 hours each way for me to come into the city for this, and I plan my whole day around my appointment. I cannot possibly be sitting around and waiting or cancelling on others because LaserAway decide to move my scheduled time slot as they please. I ended up cancelling my Sunday's appointment for that precise reason - they moved me 1 hour back w/o prior notification! So, I re-scheduled it for lunch time tomorrow, so I can go during my lunch break while at work... Guess what?! I just received a message notification asking me to confirm my appointment for tomorrow - I scheduled it for noon, and now it's at 12:15. I understand this time around it's only a 15min difference, nonetheless, when such things happen EVERY SINGLE TIME there comes a point when
enough is enough. Manny - the Regional Manager, never called me back to address my numerous complaints, so, here I am - ranting on Google! Hopefully THIS will grab their attention...
Regards,